Who we are
At Mackspring Fragrance, your privacy matters. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, make a purchase, or interact with us online or in-store.
Information We Collect
We collect the following types of information:
Personal Information
Any information you provide when contacting us
Full name
Phone number
Email address
Delivery address
Payment details (Mobile Money, Bank Transfer, etc.)
Automatically Collected Data
When you browse our website, we may collect:
- Device information
- IP address
- Browsing behavior
- Cookies and analytics data
We do not collect or store sensitive financial data such as bank passwords or card PINs.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate about your purchase or customer inquiries
- Improve our website and customer experience
- Provide delivery updates
- Verify order details
- Respond to complaints or feedback
- Send promotional messages (only with your permission)
We do not sell your information to third parties.
How We Protect Your Information
We implement strict measures to safeguard your information, including:
- Secure storage of customer data
- Limited access to staff members
- Encrypted communication channels
- Safe handling of delivery and order details
We take privacy seriously and ensure your details remain confidential.
Sharing of Information
Your information may only be shared with:
- Delivery partners (for completing deliveries)
- Payment processors (for verifying transactions)
- Customer support systems
These parties only receive the information needed to perform their tasks and are not allowed to use your data for anything else.
Return & Refund Information
As stated in our store policy:
This is to ensure all products remain uncontaminated and hygienic.
We do not accept returns once a product has left our store.
We do not offer refunds.
Cookies & Tracking
Our website may use cookies to:
- Improve browsing experience
- Personalize content
- Analyze website usage
You can turn cookies off in your browser if you prefer.
Delivery Information
To process your order, we may use your details for:
- Internal deliveries within Ghana
- International shipping (when applicable)
- Delivery updates via SMS, WhatsApp, or email
Your details are used only for fulfilling your order.
Your Rights
You have the right to:
Opt out of promotional messages anytime
Request access to your stored information
Request corrections to inaccurate information
Ask us to delete your information (where applicable)
Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
Email: mackspringfragrance@gmail.com
Phone: 0594290701
Address: Choice, Weija, Accra (Find us on Google Maps)
